Refund Policy
This Refund Policy describes when and how recon issues refunds for Subscriptions purchased through the website. It is consistent with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Indian Contract Act, 1872, and the chargeback / refund operating procedures of our payment aggregator Razorpay Software Private Limited, which is licensed by the Reserve Bank of India.
01Refund windows
Monthly plans
Full refund of the most recent monthly charge if requested within seven (7) days of the charge, provided you have not exceeded the plan's published usage limits during that period.
Annual plans
Full refund of the annual charge if requested within fourteen (14) days of the charge. After day 14, no pro-rated refund is offered for annual plans.
Failed transactions
Where a charge succeeded at the bank but the Service did not provision the Subscription, Razorpay auto-reverses the amount within 5–7 working days. No request is needed.
Duplicate charges
If you were billed more than once for the same Subscription cycle, the duplicate is refunded within seven (7) working days of our verification.
02What is not refundable
- Subscription fees for billing cycles where the published usage limits of your plan were exceeded.
- Mid-cycle cancellations of monthly plans after the 7-day window — your access continues till the end of the paid cycle.
- Annual plans after the 14-day window.
- Charges where the account was terminated for breach of the Terms & Conditions, including licence-key sharing or circumvention of repository limits.
- Goods and Services Tax (GST) and other statutory levies, where the underlying transaction is non-refundable. Where the transaction is refunded, applicable taxes are refunded with it.
- Foreign-exchange and bank-conversion losses on cross-currency refunds.
03How to request a refund
- Write to useoboltrack@gmail.com from the email address registered with your account.
- Include the Razorpay Order ID or Payment ID (visible on your invoice or in the dashboard).
- Briefly describe the reason. You are not required to give a reason for refunds inside the windows above, but the context helps us improve.
We acknowledge refund requests within two (2) working days and decide within seven (7) working days of receiving the request. Approved refunds are issued through Razorpay to the original payment method.
04When the money reaches you
Once a refund is initiated by us with Razorpay, the time for the amount to appear in your account depends on your bank or card network:
- UPI / wallets: typically within 1–3 working days.
- Domestic debit/credit cards: typically within 5–7 working days.
- Net banking: typically within 5–7 working days.
- International cards: typically within 7–14 working days, depending on the issuer.
These windows are determined by Razorpay and the issuing bank. recon cannot accelerate them.
05Downgrades and cancellations
You can cancel auto-renewal at any time from the dashboard. Cancellation is effective at the end of the current paid cycle; you keep access until that date. Downgrading to a lower paid tier or to the free tier mid-cycle is allowed but does not generate a refund of the difference for the current cycle.
06Service disruption
If a paid feature of the Service is unavailable for more than seventy-two (72) continuous hours due to a fault on our side (excluding maintenance windows announced in advance and Force Majeure events), we will, on request, issue a service credit equal to the pro-rata fee for the affected period. You may, in lieu of credit, request a refund of that pro-rata fee, which will be processed under Section 03.
07Force majeure
recon is not liable to refund or credit for failures caused by events beyond reasonable control, including acts of God, natural disasters, war, civil unrest, government action, public-network or upstream-cloud outages, or RBI-mandated payment-system downtime.
08Chargebacks
If you initiate a chargeback or payment dispute with your bank or card network without first contacting us, we may suspend the account immediately. We respond to chargebacks through Razorpay with the relevant evidence. Repeated or fraudulent chargebacks may result in permanent termination of the account and recovery of associated costs as a debt due, in accordance with the Indian Contract Act, 1872.
09Consumer rights
Nothing in this Policy limits your rights as a "consumer" under the Consumer Protection Act, 2019, including the right to a defect-free product or service and the right to seek redressal under that Act. If you are unable to resolve a complaint with us, you may approach the appropriate Consumer Disputes Redressal Commission.
10Contact
- Billing & refunds: useoboltrack@gmail.com
- Grievance officer: useoboltrack@gmail.com · response within fifteen (15) days, per Rule 5(9) of the SPDI Rules, 2011